Policies

Hatsafer Travel, Immigration, and Tourism Services Policy

Welcome to Hatsafer! We offer a comprehensive range of travel and immigration consulting services, as well as exclusive tourism packages. By using our services, you agree to the terms and conditions outlined below, aimed at protecting the company’s rights and ensuring the highest standards of service quality.

Scope of Our Services

1. Immigration and Travel Consulting:

We are specialized consultants in travel and immigration but not legal professionals. We do not provide legal guarantees for obtaining visas or approvals.
Our services include guidance in preparing required documents and providing support to improve the chances of success for visa and immigration applications.
The success of the application depends on the final decision of the competent authorities, which the company does not influence.

2. Tourism Package Planning:

We offer exceptional travel experiences that include planning and organizing trips, hotel reservations, activities, transportation, and special events.
The packages we provide are exclusively tailored for clients and cannot be replicated, making them unique and special.

3. Disclaimer:

The company is not responsible for decisions made by embassies or competent authorities to reject applications or issue visas.
For travel packages, the company is not responsible for any unforeseen circumstances or changes beyond its control, such as natural disasters, strikes, or government decisions.

Payment Terms and Financial Policies

1. Payment Policy:

All fees paid are non-refundable.
Full service fees must be paid in advance to confirm bookings or provide the required services.

2. Non-Refundable Payments:

No refunds will be issued for immigration or tourism services for any reason, including:

Visa rejection by competent authorities.
Client cancellation of the service or trip.
Changes or delays resulting from circumstances beyond the company’s control.

3. Modifications and Cancellations:

Client cancellations: Not permitted after booking confirmation.
Request modifications: Subject to additional fees and depend on service availability or requested changes.
Company cancellations: The company reserves the right to cancel any service or trip due to force majeure, offering possible alternatives such as rescheduling the trip or providing credit for future use.

Data Usage and Protection

1. Data We Collect:

Personal information: Full name, address, email, phone number, and passport details.

2. How We Use Data:

Providing requested services (immigration or travel).
Managing bookings and coordinating services with third-party providers such as hotels and transport companies.

3. How We Protect Data:

All data is stored in secure electronic systems using the latest encryption technologies.
Access to data is restricted to relevant company employees only.

4. Data Sharing:

We share client data only with service providers necessary to complete the service (e.g., embassies, hotels, transportation companies).
Client data will not be shared with any third party except under legal request.

General Terms for Participation in Tourism Packages

1. Acceptance of Terms:

By registering for any trip, the client fully agrees to the specified terms and conditions.
The client is fully responsible for the accuracy of the provided information.

2. Conduct During the Trip:

Clients must adhere to general conduct rules and instructions provided by trip supervisors.
The company reserves the right to exclude any client who violates the rules without refunding any payments made.

3. Delays or No-Shows:

In case of client delays or no-shows at the scheduled time, the company is not obliged to provide compensation or rescheduling.

Policy Updates

The company reserves the right to update or amend these terms and conditions at any time, and clients will be informed of significant changes. Continued use of the services implies implicit agreement to the updated policy.

With Hatsafer … Hatsafer ya3ni Hatsafer!